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This policy explains exactly what information bat11 collects from you, how we use it, and the choices you have over your own account records — including data connected to Nagad and Rocket transactions. Access to our platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
When you open an account with us, we collect the details you enter during registration — your name, contact address, and the mobile wallet identifiers you use for deposits and withdrawals. If you fund your account through Nagad or Rocket, the transaction reference numbers and amounts are logged to your account record so you can review them at any time after login. We do not store your full mobile banking PIN or one-time codes; those stay within the respective payment network. We also collect device and session data — the type of device you accessed the site from, your approximate connection region, and pages visited during the session. This helps us identify unusual access patterns and keep your account secure. Cookies record session state so you stay logged in across a short browsing window; you can manage cookie preferences through your browser settings. All collected data is held only as long as it is needed for the purpose it was gathered — account operation, transaction records, or responding to a support query. When that purpose ends, we remove or anonymise the record. We do not sell your personal data to third parties. Availability of our services and the scope of data we process may depend on your local law and the eligible regions from which you access bat11.
Name, contact details and mobile wallet identifiers collected at account opening.
Deposit and withdrawal references stored in your account record for your review.
Transaction amounts and reference IDs logged per session, visible after login.
Device type, connection region and pages visited — used only for account security.
This policy covers information we collect and process directly through bat11. It does not extend to third-party services you reach through links on our pages, nor to the internal data practices of payment networks like Nagad or Rocket — those are governed by their own policies. Understanding what falls inside and outside our scope helps you know exactly who to contact when a data question arises.
Data entered during registration, login events and session activity falls fully inside this policy. We process and retain this data according to the rules set out here.
Deposit and withdrawal records linked to your account — including Nagad and Rocket references — are covered by this policy. You can view these records directly in your account dashboard after login.
Your interaction with game lobbies and content pages is logged at session level only. No detailed play-history data is shared with game studios; we hold only the session and account-level record.
Payment networks, device operating systems and external links operate under their own privacy terms. Once you leave bat11's environment, this policy no longer applies. Check each third party's own policy directly.
You have concrete choices over the data we hold. The account dashboard — accessible after login — shows your current profile details, the transaction records tied to your Nagad or Rocket deposits, and your session history. From there you can review what we have on file and identify anything that looks incorrect. If a detail is wrong — a misspelled name or an outdated contact number — raise it through our support channel and we will correct the record. For a full data access request, or if you want to ask us to remove data that is no longer needed for an active account purpose, contact us through the privacy query path listed in the support section below. We aim to acknowledge every request and describe the next step clearly. Whether we can act on a specific request may depend on your local law and the eligible region from which you access bat11.
Log in and open the account dashboard to see the profile data and transaction history we currently hold against your account.
Contact support with the specific field you want updated. We will verify the change and confirm once the record is corrected.
For any question about how we use your data, use the privacy contact path. We will describe what we hold and why, and confirm the next step available to you.
Where local law and account status allow, you can request that we remove personal data no longer needed. Submit the request through support and we will confirm what can be actioned.
Questions about your data — whether it is a transaction record from a Nagad deposit, an account detail you want corrected, or a request to understand what we hold — should be directed through one of the contact routes below. We keep these channels separate from general account support so your privacy query reaches the right place. Response timelines depend on the complexity of the request and any steps required under your local law.
Use the live chat option inside your logged-in account to raise a privacy question directly. Describe the specific record or detail your query relates to.
Send a written request to our support email address found in the account help section. Include your registered contact detail so we can locate the correct account record.
The help section of your account dashboard lists the current contact options and describes the steps for common data requests, including record review and correction.
Data protection is not a single setting — it runs across the account lifecycle. Here is how we handle the key areas, from the moment you register to the point where a record is no longer needed.
We use session cookies to keep you logged in during an active visit and to recognise your device on return. You can clear or block cookies through your browser settings; doing so may affect how some account features behave during the session.
Access to your account record — including Nagad and Rocket transaction history — is protected by your login credentials. We do not share account data with third parties except where required by applicable law or to process your own payment request.
We keep your data for as long as your account is active and for the period required to resolve any open transaction or support query after it closes. When retention is no longer needed, the record is removed or anonymised.
If this policy changes in a way that affects how we use your data, we will notify you through the contact detail on your account. The current version of the policy is always shown on this page. Check back here to see the version in effect.
These are the questions we hear most often about how we collect, store and protect your data. If your question is not here, contact us through the support routes listed above.
We collect the name, contact address and mobile wallet identifier you enter during registration. If you deposit via Nagad or Rocket, the transaction reference and amount are also logged to your account record. We do not store your mobile banking PIN or one-time codes.
Yes. Log in and open your account dashboard. The transaction history section shows every deposit and withdrawal reference, including Nagad and Rocket entries, with the amount and date recorded at the time of the transaction. No request to support is needed to view this.
Contact us through the live chat inside your account or by email, and specify the field you want corrected. We will verify the change against your account and confirm once the record has been updated. Some corrections may require you to confirm your identity first.
We do not sell your data. We share it only where necessary to process your own payment request — for example, passing a transaction reference to Nagad or Rocket — or where required by applicable law in your eligible region. Payment networks operate under their own separate data policies.
We retain your data for as long as your account is active and for the period needed to resolve any open support or transaction query after the account closes. Once that period ends, the record is removed or anonymised. Retention periods may vary depending on your local law.
Send a written removal request through the support email listed in your account help section, or raise it via live chat. We will confirm what data we hold, explain what can be removed given your account status and local law, and describe the next step clearly.